Store Policies

Return Policy: In Store Purchases

Return or exchange within 14 days of purchase. Merchandise must be in new, unworn, unused condition with original tags attached. Proof of purchase required (we can almost always verify a purchase on our end should you misplace a receipt!). Items on markdown are final sale and not eligible for return or exchange. Apothecary goods are final sale. Items purchased on promotion are eligible for exchange only. 

Return Policy: Online Orders

We kindly ask that you request approval for a return or exchange by contacting us at shop@folcland.com. Return requests may be made within 10 days of receiving your order. Merchandise must be in new, unworn, unused condition with original tags attached. We reserve the right to deny returns on items that do not satisfy these requirements. Items on markdown marked "final sale" are not eligible for return or exchange. Apothecary goods are final sale. Items purchased on promotion are eligible for exchange only. 

Refunds will be issued to the original form of payment less the cost of shipping. Returns must be shipped pre-paid. We are not responsible for lost or stolen packages.

Order Processing & Shipping Policies

Standard (UPS Ground) - $7.00
Standard (UPS Ground, orders over $150) - FREE
Expedited (UPS 2-Day) - $18.00

Local customers can select free in-store pick-up option at checkout. Orders for in-store pick up are usually ready same or next business day. You will be notified as soon as your order is ready for pick-up. 

Please allow 1-3 business days for orders to be processed. We offer complimentary standard shipping via UPS Ground on all orders of $150.00 or more. Expedited (2-Day) shipping is also available at checkout. If you need your item sooner, please call us directly at 970-423-6377 during normal business hours.

Signature required on all orders of $500 or more. 

Please note, we are not responsible for lost or stolen packages.

CoVid Safety: In Store Shopping

We are abiding by all local and CDC recommended guidelines and mandates regarding safe retail practices during the ongoing pandemic at our physical retail store. While masks are no longer required, all guests are welcomed to wear a mask or face covering when visiting. We continue to offer hand sanitizers to all guests upon entering the store. Our fitting rooms are open and we are taking extra measures to ensure proper sanitation to mitigate the spread of viruses and germs. If you have special concerns regarding social distancing and would like to arrange private shopping outside our normal business hours, please contact us at shop@folcland.com. 

Questions?

For questions or concerns regarding these policies, a recent purchase, or anything else, please contact us.